Refund Policy

publish.ai sells digital goods that are generated and delivered instantly after purchase. Because your package is created specifically for your manuscript and delivered within minutes, we can’t offer change-of-mind refunds once generation has completed.

When we do refund — in full, no argument

• Your package fails to generate and we can’t fix it promptly.
• Your EPUB fails Amazon KDP’s upload validation. Passing validation is our product guarantee.

How to request one

Reply to any email from us, or write to hello@publish.ai with your order number. We respond within two business days.

Note that we can’t control Amazon’s editorial or content decisions — a KDP rejection for content reasons (rather than file validity) isn’t covered by this guarantee.